While I agree with each of the insights offered into the technical aspects and immediate business impact of the incident, the role of customer experience teams in managing such crises has, so far, ...

At no time of the year is there more pressure on retailers to get the customer journey – and inventory strategies – right.

Mr. Mohammed Y. Al Shehri, CEO of Najm, expressed his pride in receiving the award, and said: “Winning the gold award and ...

Orlando's restaurant scene is evolving as chains adapt to challenges. Brands like Zunzi's and Jeff's Bagel Run are expanding, ...

Global pharmaceutical company Cencora, Inc. recently announced the appointment of Pawan Verma as Executive Vice President and ...

A Profitable Path to Growth in High-Traffic Locations,” will offer expert insight at the Self Service Innovation Summit being ...

By Matthew Marion, Senior Product Manager, UCaaS & CCaaS, at Windstream Enterprise Financial institutions operate in a world ...

A new report offers actionable travel loyalty strategies to create differentiated programs that will inspire lifetime loyal ...

Brands can now use video, data enrichment, and AI-powered capabilities to create interactive, hyper-personalized experiences and uncover deeper insights SAN FRANCISCO, Nov. 14, 2024 /PRNewswire/ -- ...

UnionBank, a leader in digital banking, shares its expertise on harnessing AI to revolutionize customer experience at the ...

Over the past 25 years, the digital landscape evolved dramatically, altering how companies approach customer retention and ...