At no time of the year is there more pressure on retailers to get the customer journey – and inventory strategies – right.

While I agree with each of the insights offered into the technical aspects and immediate business impact of the incident, the role of customer experience teams in managing such crises has, so far, ...

With predictions that 95% of all purchases will be made online by 2040, AI shopping assistants have become essential in ...

To gain a comprehensive view of post-peak performance, brands need to delve into metrics that measure engagement, ...

New Delhi: The evolution of customer journeys and expectations has brought omnichannel retail strategies to the forefront, ...

Mr. Mohammed Y. Al Shehri, CEO of Najm, expressed his pride in receiving the award, and said: “Winning the gold award and ...

Orlando's restaurant scene is evolving as chains adapt to challenges. Brands like Zunzi's and Jeff's Bagel Run are expanding, ...

A new report offers actionable travel loyalty strategies to create differentiated programs that will inspire lifetime loyal ...

Having customers’ trust in your brand is vitally important, especially when it comes to rolling out a go-to-market strategy ...

UnionBank, a leader in digital banking, shares its expertise on harnessing AI to revolutionize customer experience at the ...

By actively engaging with customer feedback, businesses can identify areas where automation can streamline processes, making ...

Global pharmaceutical company Cencora, Inc. recently announced the appointment of Pawan Verma as Executive Vice President and ...