A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

By Matthew Marion, Senior Product Manager, UCaaS & CCaaS, at Windstream Enterprise Financial institutions operate in a world ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

A lot of that unstructured information needs to be routed to the right Mastercard customer experience team member as quickly ...

Keynova's 2024 Small Commercial Insurance Scorecard evaluates the top 10 small commercial insurance carriers in the U.S. The ...

Featuring Elizabeth Buchanan, President of North America, NielsenIQ, and Alex Clemente, Managing Director at Harvard Business Review Analytic Services ...

Even today, some beloved chains still fall short when it comes to delivering stellar customer service. According to the 2024 ...

CHICAGO--(BUSINESS WIRE)--Hero Digital, a premier digital customer experience agency, announced that it won multiple ...

UnionBank, a leader in digital banking, shares its expertise on harnessing AI to revolutionize customer experience at the ...