A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

A lot of that unstructured information needs to be routed to the right Mastercard customer experience team member as quickly ...

Even today, some beloved chains still fall short when it comes to delivering stellar customer service. According to the 2024 ...

Featuring Elizabeth Buchanan, President of North America, NielsenIQ, and Alex Clemente, Managing Director at Harvard Business Review Analytic Services ...

CHICAGO--(BUSINESS WIRE)--Hero Digital, a premier digital customer experience agency, announced that it won multiple ...

Today, economic value is not just created by products and services but also by customer experience (CX). CX has become a key focus area for brands and an integral part of the customer strategy.

Mobile experience company Sinch announced RCS features are now available in the Sinch Customer Dashboard, allowing marketers ...

Five companies have been recognized in different categories at the Asia Customer Experience (AsiaCX) Indonesia Awards 2024, ...